Introduction

IPS (Interactive Project System) is a fully integrated support desk system designed with an eye to maximising ease of use and useful functionality, whilst minimising extraneous functions that no-one ever actually bothers to use. It has been created by developers for companies and support teams.

IPS utilises a ticketing system which enables employees and customers to efficiently communicate and track projects, fees, time spent, and all other aspects of interaction. IPS offers a web-based environment that is accessible world-wide, from any point of web-connection, thus providing the maximum of flexibility for busy developers and their customers.

Features

Benifits

Unlimited Users, Departments
Multilevel Internal Users
Secure Client Area for Personal Details
Email Templates
Canned Replies
Customisable Language File
Integrated Payment Gateways
Reports on all System Capabilities
Multiple Company for each User
Privately send and receive corrispondence

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Unlimited Users Accounts
Unlimited Departments
Multi-level Internal Users
POP3 and website form ticket submission using cron or windows scheduler
Super fast database structure
2 types of Administrators available – AutoAssigned and Not Assigned
Full control of configuration
Control of staff/customer contact
See only Projects / Tickets that they are set to view by the Administrator
Cannot delete or modify tickets or responses

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How can IPS help my business?

If you are looking for a low-cost help desk / collaberation software solution to help you handle your customer service transactions, one of the best programs available today is IPS.

IPS is a powerful program that helps you keep track of your company’s customer service tickets.

IPS is a simple, web-based program which is easy to learn and to use. Best of all, IPS is released on with all source code visable which means that it anyone with the right programming experience is able to make modifications to improve the functionality of the program if it doesn't fit your business model.

What if I don’t have the time or programming experience to make IPS Modifications?

If you are not a programmer but would still like to have the features available with IPS modifications, you are in luck. We occationally have developers available to implement functionality. Most of the time we preempt functionality but are always happy to recieve requests.

What kinds of IPS Modifications are available?

IPS add a wide range of options to an already powerful help desk software tool. Would you like to charge for your customer support calls or even have a basic accounting package built-in? IPS will allow you to set a price per ticket either Fixed or Per Hour and integrate a shopping cart into your program.

Would you like custom reports so you can see the important details of your tech support response at a glance? Our mods can help you do that simply and easily. Do you want to know how your business can make more profit? IPS can help you track costs, hours spent either billable or not allowing you to evaluate your cash expenditures.

Email notifications of important events, keeping a ticket open even if you have responded to it, assigning individuals to specific tasks - all of these features and more are avialble to your help desk software quickly and affordably.

What if I’m not sure if IPS will meet our needs?

If you are not sure how IPS can help your business, let us evaluate your current business model and make some suggestions.

We have the experience with help desk software to show you how to streamline your customer support, saving you time and money and ensuring that your customers remain satisfied. Contact one of our consultants for expert advise here.

There is no cost and no obligation to find out how IPS can help you, so ask for your free quote today!