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Introduction

IPS (Interactive Project System) is a fully integrated support desk system designed with an eye to maximising ease of use and useful functionality, whilst minimising extraneous functions that no-one ever actually bothers to use. It has been created by developers for companies and support teams.

IPS utilises a ticketing system which enables employees and customers to efficiently communicate and track projects, fees, time spent, and all other aspects of interaction. IPS offers a web-based environment that is accessible world-wide, from any point of web-connection, thus providing the maximum of flexibility for busy developers and their customers.

 

Listed below are just a few of standard features available in IPS (view the benifits of IPS for your company here)

Key Features
  • Unlimited Users Accounts
  • Unlimited Departments
  • Multi-level Internal Users
  • POP3 and website form ticket submission using cron or windows scheduler
  • Super fast database structure
  • Secure Client Area for Personal Details
  • Custom Email Templates Creation for inbound and outbound emails.
  • Canned Replies
  • Language file for easy configuration of display terminology
  • Integrated Payment Gateways
  • Reports on all System Capabilities
  • Multiple Company for each User
  • Privately send and receive corrispondence between User Types
  • Comprehensive File Attachment Capabilities
  • Spam Bin and Image Verification for unknown emails
  • SMS capable*, allowing for SMS text messages to be sent to your mobile staff or Customers.
  • Browser Title display Subjuct, Ticket ID, Ticket Owner
  • Pre Configure Scheduled Tasks for email and reporting functions
  • Daily and Weekly Backups of the database

 

Administror Features

  • 2 types of Administrators available – AutoAssigned and Not Assigned
  • Full control of configuration
  • Control of staff/customer contact
  • Tracking of hours, costs and financial reports
  • Viewing and receipt of orders and payments through the 20+ preconfigured Payment Gateways. (Reports & Payment Gateway Modules required)
  • Switch between user login

 

Internal Staff Features

  • See only Projects / Tickets that they are set to view by the Administrator
  • Cannot delete or modify tickets or responses

 

Customer Features

  • Access to view multiple projects for multiple companies (Excellent feature for businesses - outsource your services)
  • View / Print Invoices
  • Set own currency to receive quotes / invoices
  • Multiple email recipient
  • Assign additional businesses to their user account

 

Coming Soon

  • SMS


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