Key Features

• Unlimited Users Accounts
• Unlimited Departments
• Multi-level Internal Users
• POP3 and website form ticket submission using cron or windows scheduler
• Super fast database structure
• Secure Client Area for Personal Details
• Custom Email Templates Creation for inbound and outbound emails.
• Canned Replies
• Language file for easy configuration of display terminology
• Integrated Payment Gateways
• Reports on all System Capabilities
• Multiple Company for each User
• Privately send and receive corrispondence between User Types
• Comprehensive File Attachment Capabilities
• Spam Bin and Image Verification for unknown emails
• SMS capable*, allowing for SMS text messages to be sent to your mobile staff or Customers.
• Browser Title display Subjuct, Ticket ID, Ticket Owner
• Pre Configure Scheduled Tasks for email and reporting functions
• Daily and Weekly Backups of the database