Key Features
- Unlimited Users Accounts
- Unlimited Departments
- Multi-level Internal Users
- POP3 and website form ticket submission using cron or windows scheduler
- Super fast database structure
- Secure Client Area for Personal Details
- Custom Email Templates Creation for inbound and outbound emails.
- Canned Replies
- Language file for easy configuration of display terminology
- Integrated Payment Gateways
- Reports on all System Capabilities
- Multiple Company for each User
- Privately send and receive corrispondence between User Types
- Comprehensive File Attachment Capabilities
- Spam Bin and Image Verification for unknown emails
- SMS capable*, allowing for SMS text messages to be sent to your mobile staff or Customers.
- Browser Title display Subjuct, Ticket ID, Ticket Owner
- Pre Configure Scheduled Tasks for email and reporting functions
- Daily and Weekly Backups of the database
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